Privacy Policy

Privacy-first by default.

This Privacy Policy explains how we collect, use, share, and protect information across TaazaPay™ and TaazaCart™. We aim to keep data use minimal, transparent, and understandable.

Effective: January 12, 2026 Last updated: January 12, 2026 Contact: privacy@taazapay.com
Data minimization Clear consent Secure by design Transparent sharing
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Scope

This policy applies to TaazaPay™ and TaazaCart™ experiences, including our website, mobile experiences, and any related services that reference this policy.

If a specific product feature has additional privacy details, those details will be shown at the point of collection or inside that feature.

Information we collect

We collect only what’s needed to run the experience, comply with applicable requirements, and improve product quality.

Account & identity
  • Name, phone number, email (as applicable)
  • Basic profile details you provide
  • Login and authentication details (e.g., OTP events)
Transaction & usage
  • Purchase history and order details (TaazaCart™)
  • Pay-later activity, dues, repayments, and cycle summaries (TaazaPay™)
  • Rewards / TaazaPoint™ earn and redemption history (if enabled)
KYC & verification (if applicable)
  • KYC information required for verification (only when you start KYC)
  • Verification status and related audit logs
Device & technical
  • Device identifiers, browser type, IP address, and basic logs
  • App / site performance and crash logs (to improve reliability)
Support & communication
  • Messages you send to support
  • Call/email/chat logs related to support requests

Note: Exact KYC requirements depend on your implementation and applicable rules. Update this section to match your real flows.

How we use information

  • Provide and operate services: To create accounts, process orders, manage pay-later cycles, show dues, and deliver core functionality.
  • Verify identity and prevent fraud: To protect users and the platform, and to comply with verification requirements where applicable.
  • Customer support: To respond to requests, troubleshoot issues, and improve support outcomes.
  • Improve product experience: To understand usage patterns (in aggregate) and improve reliability, UX, and performance.
  • Communications: To send important updates (e.g., due reminders, policy changes), and service messages related to your activity.
  • Legal & compliance: To comply with applicable laws, enforce terms, and respond to valid legal requests.

Sharing & disclosure

We do not sell your personal information. We share information only when needed to provide services or meet legal obligations.

  • Service providers: Vendors who help with hosting, analytics, communications, customer support, and security — under contractual safeguards.
  • KYC / verification partners (if applicable): Only when you initiate KYC, and only the data required for verification.
  • Payment partners / banks (if applicable): To process payments, refunds, or wallet operations where relevant.
  • Legal requests: When required by law, regulation, or valid legal process.
  • Business transfers: If we’re involved in a merger, acquisition, or sale, information may be transferred as part of that process.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

No system is 100% secure. If you believe your account is compromised, contact us immediately.

Data retention

We retain information only as long as necessary to provide services, meet legal requirements, resolve disputes, and enforce agreements.

Retention periods vary by data type (e.g., transactions, compliance logs, support history).

Your choices & rights

Depending on your location and applicable laws, you may have rights to access, correct, delete, or restrict certain information.

  • Access & correction: Request a copy of your information or correct inaccurate details.
  • Deletion: Request deletion of certain information, subject to legal/compliance retention needs.
  • Opt-out of non-essential messages: You can opt out of marketing messages (service messages may still apply).
  • Cookies & tracking controls: Use browser settings to control cookies; some features may be impacted.

To make a request, contact us using the details in the Contact section.

Children’s privacy

Our services are not intended for children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information, contact us and we will take appropriate steps.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

If changes are material, we may provide additional notice through the app/website or via email.

Contact

For privacy questions, requests, or concerns, contact us using the details below.

Privacy contact

Email: privacy@taazapay.com
Company: TaazaPay
Address: Ahmedabad, Gujarat, India

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FAQs

Quick answers about privacy.